Refund policy

Refund & Exchange Policy

Effective date: November 9, 2026 | Website: https://9teenboutique.com

Our return rules are designed to be clear and consistent for in-store and online shoppers. Please keep your
receipt and check eligibility before requesting a return.
1. Standard refund window - days 1 through 14
For eligible, regularly priced merchandise, request a refund no later than 14 calendar days after the purchase date
for in-store purchases or the confirmed delivery date for online purchases. The purchase or delivery date is day 0;
the next calendar day is day 1. An eligible refund is issued to the original payment method after inspection and
approval.
All standard returns must meet every requirement below:
• The item is unworn, unwashed, unused, undamaged, and in its original condition.
• All original merchandise tags remain attached.
• A receipt or verifiable proof of purchase is presented. Paper receipts, digital receipts displayed on a phone, and
legible photographs of receipts are accepted. The transaction must be verifiable.
Original shopping bags or packaging are appreciated but are not required for standard returns.
2. Exchanges or store gift cards - days 15 through 30
After the 14-day refund window, but no later than 30 calendar days after purchase (in store) or confirmed delivery
(online), eligible regularly priced items may be exchanged or returned for a 9Teen Boutique store gift card. The same
item-condition, attached-tag, and mandatory receipt requirements apply. No refund to the original payment method is
offered during this period unless required by law.
Exchange availability depends on stock. Gift cards are issued for the verified eligible return value.
3. After day 30
After 30 calendar days, we do not accept standard returns, exchanges, or store-credit requests, except as required
by applicable law.
4. Final Sale and Clearance - no standard returns
Items clearly designated "Final Sale" or "Clearance" at or before purchase are not eligible for standard returns,
refunds, exchanges, or store credit, whether purchased online or in a physical store.
For in-store purchases, customers are responsible for deciding whether to inspect or try on Final Sale or Clearance
items before paying. A decision to purchase without trying on the item, or after trying it on, does not create a right to
return it because of fit, size, style, preference, or change of mind.
For online purchases, please review available sizing information, photographs, and descriptions before ordering. This
exclusion does not limit rights or remedies for defective, misdescribed, or incorrectly supplied goods where required
by law.

 
5. Other excluded merchandise
For health, hygiene, or customization reasons, the following items are not eligible for standard change-of-mind
returns, refunds, exchanges, or store credit: swimwear and bikinis; intimate apparel, including bustier bras; earrings
and bracelets; and custom-made or personalized merchandise. Applicable legal rights concerning defects or
incorrect merchandise remain unaffected.
Exclusions should be clearly disclosed before purchase and, where practicable, on product pages and receipts.
6. Online returns by mail
To request an online return, email 9teenpcb@gmail.com with your order number, receipt or other verifiable
purchase record, item details, and reason for return. Please wait for return instructions before mailing the item.
Approved return shipments should be addressed to: 9Teen Boutique, 204 Bluefish Dr, Ste 123, Panama City Beach,
FL 32413, United States.
Customers pay standard change-of-mind return shipping and should use a trackable service. Return requests must
be made within the applicable window; the return package must be handed to the carrier within that window unless
we provide written instructions allowing additional time. We inspect returned items before approving a refund,
exchange, or gift card. Shipping costs are not refunded for change-of-mind returns unless required by law.
7. Incorrect, damaged, or defective orders
Contact us promptly if an item arrives damaged, defective, materially different from its description, or incorrect.
Include your order information and photographs if possible. We will review the issue and provide the remedy required
by applicable law; standard Final Sale, hygiene, and timing exclusions do not override mandatory legal rights. Do not
send an item back until you receive return instructions.
8. Refund processing and contact
Once a return is received and approved, refunds are sent to the original payment method. Your bank or payment
provider may take additional time to post the credit. For help, contact info@9teenboutique.com or
9teenpcb@gmail.com, or call (850) 708-3180.
Business: Crossing Atlantic Inc. (doing business as 9Teen Boutique).

 Address: 204 Bluefish Dr, Ste 123, Panama
City Beach, FL 32413, United States.